ID Card printing, Loyalty cards, Lanyards, Accessories, Machinery and materials

Delivery & Returns

Effective Date: January 20, 2025

At ID Card Print Lanka, we strive to provide our customers with high-quality products and excellent service. Below are the details regarding our delivery process and our returns and refund policy.

Delivery Policy

  1. Processing Time:
    • Orders are typically processed within [insert processing time, e.g., 3-5 business days]. You will receive a confirmation email once your order has been processed.
  2. Shipping Methods:
    • We offer various shipping options to ensure your order reaches you in a timely manner. Shipping methods may vary based on your location and the size of your order.
  3. Delivery Time:
    • Estimated delivery times depend on the shipping method selected at checkout. Please note that delivery times may vary due to factors outside our control, such as carrier delays or weather conditions.
  4. Shipping Costs:
    • Shipping costs will be calculated at checkout based on your location and the weight of your order.

Returns Policy

  1. Return Eligibility:
    • Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. Return Process:
    • To initiate a return, please contact us at info@idcardprint.lk with your order number and reason for the return.
    • Once your return is approved, we will provide you with instructions on how to return your item.
  3. Refunds:
    • Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert timeframe, e.g., 7-10 business days].
  4. Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@idcardprint.lk.
  5. Non-Returnable Items:
    • Certain items cannot be returned, including custom orders or personalized products unless they arrive damaged or defective.
  6. Shipping Costs for Returns:
    • You will be responsible for paying for your own shipping costs for returning items unless the return is due to an error on our part (e.g., wrong item sent).

Contact Us

If you have any questions about our delivery and returns policy or need assistance with an order, please contact us:ID Card Print Lanka
Email: info@idcardprint.lk
Phone: +94 77 22 77 543
Address: 100, 3rd Floor, Ward City Shopping Complex, Gampaha